Privacy Policy

Privacy Policy

Introduction

Welcome to https://couples-counseling.storysurge.net (hereinafter referred to as “Couples Counseling,” “we,” or “the Company”). We are dedicated to providing a secure and private environment for all users who access our website, applications, services, and products. This Privacy Policy outlines our commitment to protecting your personal information and data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Privacy Act (CPA), USA
  • Utah Consumer Sales Practice Act (UCPA), USA
  • Connecticut Personal Information Protection Act (CTDPA), USA
  • Virginia Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://couples-counseling.storysurge.net
  • Any mobile or desktop applications developed and maintained by us
  • Online services and products offered through our platform
  • Interactions between our users, guests, and authorized representatives

Please be informed that this policy does not extend to third-party websites, applications, or services linked from our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy covers the following interactions:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your data to provide personalized access and features.
  2. Website Visits: If you visit our websites linked to this policy, your interaction with these pages may result in the collection of certain personal information.
  3. Communication: We communicate with users through various channels, including newsletters, emails, telephone calls, and text messages (SMS). By consenting to receive such communications, you agree to the handling of your contact details for the purposes outlined in this policy.

Personal Data Collection

We collect a variety of personal data, which can be categorized as follows:

  • Account Information: This includes usernames, passwords, and account settings preferences.
  • Payment Information: Credit/debit card numbers, billing addresses, and payment history are processed for secure transactions.
  • Financial Information: We may collect details related to your financial status or investment choices (if applicable) for services requiring financial assessments.
  • Purchase Information: Data about products or services you’ve purchased from us, including order details and preferences.
  • Mobile Device Identifiers: Unique device identifiers and mobile app usage data for analytics and personalization.
  • Location Data: If provided by users, we may collect geographical information to tailor location-based services.
  • Feedback and Reviews: User-generated content, ratings, and reviews are valuable for service improvements.
  • Social Media Information: We may access your social media profiles (if linked) to provide personalized experiences but only with your explicit consent.
  • Product Information: Details about products or services you’ve shown interest in on our platform.

We acquire this data through direct user input, automated systems, and third-party sources, all while adhering to strict data protection standards.

Cookies

We utilize cookies to enhance user experiences and gather analytics. Cookies are small text files stored on your browser or device, categorized as:

  • Strictly Necessary: These ensure the basic functions of our website, such as login sessions and navigation.
  • Preference: Cookies remember settings and preferences for a personalized experience.
  • Analytics: We use these to understand user behavior, analyze trends, and track website performance.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their privacy preferences.

Retention and Deletion

We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once data is no longer needed, it will be securely deleted or anonymized to protect your privacy.

Your Rights

Depending on your location, you possess several rights regarding your personal information:

  • Access: You have the right to request access to and review the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data we maintain about you.
  • Erasure (Right to be Forgotten): Ask for the deletion of your personal information under certain circumstances, such as when consent is withdrawn.
  • Restriction: Limit our processing of your data if you believe it is not accurate or legitimate.
  • Portability: Receive a copy of your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your personal data for specific purposes at any time.
  • Non-Discrimination: You have the right to be free from discriminatory practices based on personal data performance or profile.

To exercise these rights or for data-related queries, please contact our Privacy Team using the details provided below.

Changes to Policy

Couples Counseling reserves the right to update and modify this Privacy Policy at any time. Any changes will be promptly posted on our website, ensuring you remain informed about how we handle your personal information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or to exercise your data rights, please contact us: